Why does my Grasshopper phone number not work anymore

Why does my Grasshopper phone number not work anymore?

On the 18th January 2018 Grasshopper announced that they would be shutting down their operations in the UK and this would result in the termination of their service on Monday 30 April. If you haven’t been able to port out your number in time your phone number will no longer function and this is why you may no longer be receiving phone calls on that telephone number.

As the Grasshopper service has now closed, you will no longer have access to any save voicemail messages, bespoke call management flows, phone call recordings, or data associated with your telephone calls.

Unfortunately, you may no longer have access to your telephone number from 30 April if Grasshopper was your provider, however if you are left without your telephone number in eReceptionist can work with Grasshopper’s carrier to see if we can have your old phone number reactivated on the eReceptionist platform. If the carrier isn’t able to provide your existing telephone number however, we have an unrivalled range of telephone numbers for UK businesses with every area code covered, all non geographic telephone numbers and Freephone 0800 phone numbers too.

Why move telephone number to eReceptionist?

eReceptionist can do everything that your old Grasshopper could do – and more. So if your old Grasshopper number isn’t functioning anymore, we can help. eReceptionist have been providing cloud based phone solutions to UK business for over 10 years and with offices in London and Birmingham and call centres in Dublin and Ipswich, we are committed to providing a great service to UK businesses.

If you need assistance with anything related to reactivating your old Grasshopper telephone service call us today on 0208 895 2000 (Monday to Friday 8am -5pm) and we’ll be there to help.

The Advantages of Porting from Grasshopper to eReceptionist

In addition to the free 30 day eReceptionist trial subscription, there are plenty of great advantages which new eReceptionist customers will be able to avail of which other service providers do not provide.

  • Dedicated Transition & Support Teams: eReceptionist’s expert customer support teams are based in the UK and Ireland, and are fully equipped to help you make the move from Grasshopper to eReceptionist as quickly and easily as possible, as well as take any general queries that you might have about the wider eReceptionist service. Our support team can be contacted here.
  • Smooth Transition with No Downtime: When you decide to make the move from Grasshopper to eReceptionist, you will be able to rest in peace of mind, knowing that you are availing of the smoothest transition experience possible. The eReceptionist team will rebuild all of your existing call set ups on our platform, meaning your business won’t have to experience any downtime or loss of important data.
  • Introduction Call & Training: Once your new eReceptionist account is set up and ready to go, our transition / support team will guide you through the system, telling you everything you need to know about the eReceptionist programme and how your business can leverage all of the great new features which are available to you. This will allow you to get your business up and running as quickly as possible. You’ll also have access to Live Receptionist and Call Centre Services from our Ipswich based call centre.
  • Keep Your Existing Phone Numbers: We understand how important a brand’s phone number is to its business, so naturally you will want to keep your existing number in order to maintain a sense of continuity. When you make the switch to eReceptionist, you can keep your old number – and your call routing set ups – ensuring that you don’t lose out on any incoming calls when you switch over.
  • No Porting Fee: Moving over from Grasshopper to eReceptionist is completely free of charge, meaning you will not be inconvenienced financially. As eReceptionist hold agreements with all of the major UK networks, you will be able to keep your existing phone number whether it is a local number, non- geographic number or freephone number.

Now that you’ve seen everything that is to be gained when you make the move from Grasshopper to eReceptionist, the only thing left to do is get in touch with us and we’ll do the rest!


Grasshopper 4+


    • 4.7, 13.8K Ratings
    • Free

iPhone Screenshots


Grasshopper customers can now run their businesses from anywhere with the new Grasshopper iPhone app:

* Call and text* using your Grasshopper number (requires working phone service on your iPhone and data access)
* Text in US now supports MMS and Group messaging capability
* Check messages and call history
* Set up push notifications for missed calls and messages
* Sign & email faxes and PDFs**
* Easily call extensions on your Grasshopper account
* Change call forwarding settings
* Make and receive calls over WiFi in areas with little or no cellular coverage***
* Easily detect suspected spam calls with WiFi calling***

Sound professional and stay connected from anywhere, always, with the Grasshopper iPhone app.

Note: The app works by calling an access number through your iPhone’s regular dialer app after sending a ‘heads up’ by data to our servers beforehand. So you need to have voice AND data access for the app to work.

*Available in US only. Must be subscribed to the service and be signed in as an admin to use texting
**To sign any PDF, simply click the actions icon when viewing a PDF and choose “open in Grasshopper” option.
***Available in US only.


How grasshopper phone works

The Grasshopper Virtual Phone System helps your small business sound more professional and stay connected. With a local or toll free number, unlimited extensions, live call forwarding, on hold music, name directory, and much more, your small business can function and appear like a Fortune 500 company. When your callers dial your Grasshopper 800 number, they hear a custom main greeting giving them options from which to choose, i.e. “Thank you for calling ABC Company, dial 1 for sales, 2 for support. “

Since each phone extension can forward to any number, you can be reached on your home, office, mobile, or VoIP phone. Assign extensions to each department or employee and let the find-me-follow-me functionality of call forwarding connect callers to the right employees. Give callers access to information such as product information, store hours, or driving directions using Informational Extensions. You can also receive voicemails and faxes online or via email as audio or picture attachments. With these powerful features available from Grasshopper your small business can stay connected and sound more professional.

Our system is designed to enhance your phone service and not to replace it. We only service your incoming calls since the system is virtual and doesn’t provide a dial tone. Your everyday outgoing calls will have to remain with a local and/or long distance provider.
The extensions of our system are able to forward to your choice of existing numbers such as office, cell, home office, etc. Therefore, you’ll also need to have a phone number to be able to receive forwarded calls through our system. This means that you’ll need to keep your local service even if at a minimum.

Yes, Grasshopper works in both Canada and the U.S.. Best of all, the minute rate for all calls, incoming or forwarded, is the same in Canada as calls that are made in the U.S. (48 contiguous states).

No, we offer both month-to-month and annual plans. You can also try our service risk-free with our 7 day free trial.

At this time, we provide U.S., and Canadian toll free and local numbers. Our plans include multiple extensions that forward callers to any type of phone domestically or internationally. A good portion of Grasshopper’s customers are international users.

All of our local numbers accept incoming international calls, but only some countries can call our toll free numbers; it depends on the digits they have to dial for the U.S..

The International Forwarding feature is included in all plans but turned off by default to avoid fraud and unauthorized use. We require a deposit of $500 to activate this feature. Your account charges will be deducted from the deposit for the next six months. We will refund any remaining balance after six months, or if you decide to cancel your account.

For additional forwarding rates to all countries, please review our Offshore & International Rates. International calling is only available to customers who’ve been with Grasshopper for 60 days or more. To enable international calling please review our terms & conditions and contact our customer care team for assistance.

Yes, you can search and reserve a vanity number instantly during signup.

The vanity number(s) activation takes up to a week (7 business days) and requires a $30 one-time fee. You can also add more numbers to your account at any time after signing up. Please visit, My Account Tab/Numbers section in your account portal to add numbers. If you have questions about vanity numbers you can Submit a Request or call 24/7 Grasshopper Support at 800-279-1455.

With the number of custom 800 numbers higher than ever, securing a good 800 number is becoming more and more difficult. There are companies on the Internet that may try to sell you a very desirable toll free number, but this practice is not sanctioned by the FCC. You may buy these numbers, but do so at your own risk.

As always, you can transfer any toll free number to Grasshopper, but please allow up to three (3) weeks for transferring. The number will not be transferred before all of the necessary paperwork is submitted and verified complete.

Yes and at no cost! We can arrange to have any of your existing toll free number(s) easily transferred to us for free.

For local numbers, the local number(s) you wish to transfer must be within our coverage area. Please check your existing local number(s) for coverage by visiting Transferring Local Numbers to Grasshopper and make sure that they are eligible for transfer before proceeding.

If your local number(s) are not in our coverage areas you can order a new local number from Grasshopper. You can check for local numbers in your desired area using our local number search tool on our Sign Up page or you can have you local phone company forward your existing local number(s) to your Grasshopper toll free or local number. Since there may be different types of call forwarding offered by your provider, please be sure to specify that they “forward and release” your calls.

You are the valid end user/owner of a toll free and a local number as long as you are in good standing with its provider (i.e., there are no balances on your account). You are able to transfer both your toll free and local number to other providers at any time including the numbers that are assigned to you by Grasshopper.

Yes, you may upgrade your plan or switch plans at any time by accessing your account online or by contacting 24/7 Grasshopper Support at 800-279-1455.

Yes, you may add additional numbers to your account at any time. Each additional number not included in your plan is just $10 more per month. Additional one-time fees may also apply depending on the type of number you are adding. For example, if you add a vanity number there is a one-time $30 fee, and if you add a random toll free number with 800 prefix, there’s also a one-time $30 fee.

You will see the Grasshopper number that was originally dialed on your forwarding phone. You can also change the setting of any extension to show the Caller ID of the caller. Your phone will ring the same as other calls but by using the Call Announce feature, you will hear our system asking you to press 1 to take the call, 2 to send the caller to voicemail, and 3 to listen to the phone number of the caller. This will allow you to distinguish between a business and a personal call.

Our system is able to forward to your internal extension (PBX Connect feature) as long as you have an auto attendant. In other words, if a live operator answers the phone before transferring them to your internal extensions, the system won’t be able to forward to your extensions/desks automatically.

Please note, once Grasshopper has successfully forwarded to an unavailable internal PBX extension, its voicemail will take the message and not Grasshopper.

In order for Grasshopper to take your messages, you’ll need to use the Call Announce or Call Screening settings and not PBX Connect. However, this requires you to have an operator that answers calls before transferring them to your internal extensions.

If the operator knows you’re not available, the announcement can be ignored, letting the call to go to your extensions voicemail on your Grasshopper account. If the operator knows you’re available to take the call, the call can then be transferred to your desk.

Yes, you can have your local phone company forward to your Grasshopper number after a certain number of rings or when busy. So, a call to your existing local phone number would get transferred to your Grasshopper local or toll free number and the caller would be able to leave messages for various extensions.

In addition to recording greetings by phone or uploading them from your computer we also offer professional voice talent services. Sounding professional is easy when you have your greetings and prompts recorded by our Voice Studio.

With several professional voice talents available, you can find the right sound to suit any small business. We can even record in different languages (English, British English, Spanish and French) and produce top quality on-hold commercials.

Our Voice Studio service is just $75.00, which is significantly less than comparable studio rates for voice talent services.

Although you can use Grasshopper to receive faxes using our Virtual Fax feature, we do not support outbound faxing. Our Fax on Demand feature allows you to upload and store documents to be faxed to your callers.

Not much. They are both extensions and function the same way under the Grasshopper system. There is no difference between them except that the departments are one-digit while employee extensions are three-digits.

If you don’t find the answer you are looking for you can call us 24/7 at 800-820-8210 or contact customer support through our Support Center.



  • Pros

Extremely fast and easy setup. Competitive cost. Covers the basics of a business phone system, including basic call routing/IVR, voicemail, and faxing.


Requires existing landlines or mobile phones. Limited features beyond the basics.

Bottom Line

Grasshopper is aimed at small to midsize businesses (SMB). In that space, it’s a solid contender with a good feature set, solid mobility support, and a decent price point, too.

LogMeIn acquired Grasshopper in 2018 to flesh out its business communications suite. Grasshopper provides a business phone service that LogMeIn can add to its remote access and conferencing platforms, including GoToMeeting and Jive. With the addition of Grasshopper, LogMeIn now has a credible unified communications (UC) platform, albeit one focused on small to midsize businesses (SMBs) looking to leverage some of the capabilities of “big office” systems but without the price or legacy requirements other than cell phones or normal landlines. Grasshopper begins at $26 per month (billed annually) for its Solo tier, which has options for toll-free and local numbers along with unlimited calling. While this makes for an attractive small business option, if you’re a larger organization or one looking for more depth in your VoIP capabilities, then you’ll need to look elsewhere, like at our Editors’ Choice winners AT&T Collaborate or RingCentral Office.

Similar Products

AT&T Collaborate

RingCentral Office

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8×8 X Series

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Ooma Office

Most hosted PBX solutions rely on at least some hardware onsite with the customer. This might be an older traditional PBX or Session Initiation Protocol (SIP) phones that link to the hosted service, or some combination of the two. Grasshopper doesn’t bother with any of that—they simply create a PBX software instance on their servers that links extensions to existing phone numbers. There’s no provisioning for SIP phones, existing PBXes or any local hardware other than a functional phone number as well as existing phones including cell phones, as well as a good internet connection. This means that Grasshopper is inexpensive when compared to other SMB PBX services, but also limited once you need to grow beyond basic PBX functions.

If that level of service is all you need, however, then the price is nice. Aside from the $26-per-month Solo tier mentioned earlier, which includes support for one number and three extentions, there are two other tiers. The Partner tier jumps to $44 per month (billed annually) and handles up to three numbers and six extensions; and, finally, the Small Business tier provides up to five numbers and supports an unlimited number of extension for $80 per month (again, billed annually). It’s important to note that, unlike much of the competition, these aren’t per-user-per-month prices, but simply all-up monthly pricing for the whole service.

Easy Setup

Setting up Grasshopper is easy. You select your desired service level, choose up to five local or toll-free numbers or port an existing number, and you’re ready to set up your extensions and Interactive Voice Response (IVR) system. Choosing numbers only requires you to either choose from a list of toll-free numbers, or to specify where you want your local number to be, and then choose from a drop-down list. You can also search for a vanity toll-free number.

Extensions are simply links to other phone numbers, such as a cellphone or landline. There are options per extension allowing for the incoming calls to be announced as a call through the Grasshopper system. The system then prompts the caller for a name and then replays that name to you before connecting the call, or simply connects the call immediately upon answer. You get to choose how that works on a per-extension basis. Extensions can also have call time restrictions, such as active 24/7, only active between 9am-5pm Monday through Friday, or a custom schedule. Also, extensions can be defined with multiple forwarding numbers, and then instructed to either ring all numbers until answered, or ring each number for a set period of time in order.

Extensions can be defined this way for individual people, for instance to route to an employee first on their desk phone, then on their cellphone, or the extension can be set up as a department extension and linked in the IVR system (such as “Press 1 for Sales”) where extension 1 is a department extension that rings multiple forwarding numbers in order when a call comes in. For example you can choose Call Blasting that will perform that function. You can also enable voicemail transcription via email. Each extension can have its own custom voicemail greeting, and if a caller leaves a voicemail, it is emailed to a list of recipients.

Grasshopper offers a dial-by-name directory that requires configuration of every user’s first and last name linked to their extension. Electronic fax services are included in the package price. If an incoming fax is detected, it will be converted to a PDF and emailed to one or more configurable email addresses.

Useful Web Interface and Mobile Clients

Grasshopper has a Web interface, that while not quite as feature-rich what’s available from larger players, like RingCentral Office still provides easy access to their voicemails, faxes, and call logs, and includes options to configure the main greeting. This interface serves as the only IVR option . You won’t find complicated phone trees available here. Instead, it’ll be “Dial 1 for Sales, dial 2 for Support, or dial 8 for the Dial-by-Name Directory.” There is an option to replay the message, transfer the call to an extension, or disconnect if there is no caller input.

With Grasshopper’s reliance on other phone lines for actual communication, outbound dialing from a landline can be complex. However you can place a call via Grasshopper’s Apple iOS or Google Android app, or you can use the softphone on your PC. There’s a dialer that is used to directly place the call, access voicemail messages for playback, check a contacts list that can be populated from your phone’s contact list or a separate list of extensions, and a smattering of settings such as a default outbound number to be used for billing and caller ID purposes. It’s even got support for digital signatures, as the Grasshopper fax client allows you to sign faxes and PDFs using your finger. Grasshopper supports Wi-Fi calling, and is able to seamlessly switch between your cell network and Wi-Fi.

The Grasshopper mobile apps are fairly full-featured softphones for mobile devices. You can make and receive calls just as you would on your mobile phone, but your Caller ID and your calling features will make it look like you’re working from an office with a full PBX behind it. You can forward or transfer calls, dial extensions and you can have access to most of the administrative settings for the extension you’re using. The app works well although the bilious green color scheme might be a bit much for some.

Grasshopper is competitive in price with other VoIP services, even other systems aimed at small companies, like 8×8. However while all the basics are there, advanced features necessary to support a call center or support VoIP desktop phones aren’t included. You won’t find most advanced features you might be used to seeing from other hosted PBX providers, especially those focused on midsize or large companies, such as RingCentral or Vonage Business Cloud . What Grasshopper does offer is exactly what their tagline claims: a phone system for entrepreneurs. It sets up very quickly, easily, and appears to a caller like an enterprise-grade PBX system with a greeting, call routing, voicemail, and fax, and does not require much of any configuration of hardware or software other than perhaps the installation of the smartphone app. Do your research, make sure Grasshopper can meet your short- and interim needs, and this solution could do very well for many companies.


How grasshopper phone works

Desktop + Mobile Apps

Stay connected with Grasshopper on your desktop, iPhone or Android device.

Voicemail Transcription

Get your voicemail transcribed so you can read them without having to listen to the message!

Simultaneous Call Handling

Take calls from multiple people at the same time so no one hears a busy signal.

Custom Greetings

Record professional messages that welcome your customers when they call in.

Keep your finger on the pulse of your business with detailed call reports.

Business Texting

Provide updates and quick replies via text messaging on your business number.

VoIP/Wi-Fi Calling

Use your internet connection to make and receive calls when cell reception is poor.

Virtual Fax

Have incoming faxes delivered as PDF attachments right to your email inbox.

Incoming Call Control

Screen callers, block calls and set up custom schedules for your business hours.

Call Forwarding

Route business calls to your personal phone or to another team member.

Set up a voicemail for business calls and get MP3s of your messages through email.


Give employees or departments extensions with their own call forwarding rules.

Call Transfers

Place callers on hold and even transfer them to another number when needed.


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